Canberra Business Owner Spotlight Hub
Rethinking IT Support for Canberra’s Small Business Community
Canberra business Empreus IT Support provides managed IT services for small to medium businesses, helping them simplify and scale their technology.
Business Snapshot
Business Name: Empreus IT Support
Owner: Darko Reljic
Industry: IT Services / Managed IT
Location: Canberra
Who They Help: Small to medium businesses
Website: https://empreusitsupport.com.au/
Darko Reljic, founder of Empreus IT Support, has spent the past decade helping Canberra businesses simplify one of the most critical parts of their operations: technology.
Working primarily with small to medium businesses, Empreus IT Support focuses on making IT practical, proactive, and aligned with how businesses actually run day to day. What stands out is not just the technical capability, but the shift in how IT is positioned—from reactive fixes to a core part of business growth.
About The Business
Empreus IT Support was built around a clear gap Darko noticed early on. While many IT providers were focused on large government contracts, smaller businesses were often left navigating technology on their own, relying on ad hoc fixes rather than structured support.
Starting in 2016, Darko positioned Empreus differently—focusing on ongoing managed services rather than one-off repairs. The goal was to give business owners clarity, consistency, and confidence in how their systems were running.
“Clear, consistent IT that helps businesses run and grow.”
Over time, this approach evolved into a fully bundled model, combining support, security, and essential tools into a single service. This shift allowed clients to move away from fragmented systems and manual processes, replacing them with more streamlined and integrated ways of working.
Today, Empreus IT Support works across Canberra and beyond, supporting businesses that want their technology to actively contribute to how they operate and grow.
Q&A with Darko
What does your business do and who do you help?
We provide managed IT services to small and medium businesses. In a broad sense, we simplify technology for the average person.
What’s something you’re really proud of?
Helping businesses completely change how they operate through technology. We’ve been able to remove manual processes and bring everything into one system, which can transform a business almost overnight.
What’s one decision that made a big difference to growth?
Moving from hourly support to managed services. Once clients had clear pricing and knew what they were getting each month, it changed everything.
What are you working on improving right now?
Systems and operations, especially how we deliver quotes. We’re looking at making the process more personalised again, rather than just sending digital quotes.
Why did you start the business?
There was a gap in the market. Most IT providers were focused on government work, and small businesses didn’t really have anyone supporting them properly. They were left with basic repair services, which didn’t help them improve how their business operated.
What was the hardest part in the early days?
Getting clients. It took close to 10 months to land the first major contract.
What has become more complicated as the business has grown?
Managing staff and client expectations. As the team grows, you’re no longer doing everything yourself, so you need to guide the team while also helping clients understand that response times can change.
What does success look like over the next 12 months?
Reducing ticket resolution times so everything is resolved within 24 hours, ideally within the same business day.
One thing that stood out
One of the more commercially significant decisions here was the move from ad hoc, hourly work to a fully managed service model. This is a transition many Canberra businesses navigate as they grow—shifting from reactive work to predictable, structured delivery. What it often unlocks is not just revenue consistency, but the ability to be proactive, which changes both client outcomes and the role the business plays in its customers’ operations.
If you’re looking to simplify how your business uses technology, Empreus IT Support is worth exploring.
Canberra Business Accelerators helps growth-focused business owners build profitable, scalable and self-sustaining businesses. We work with established Canberra businesses turning over $1M+ and employing from small to large teams. Our clients are ambitious but often stretched too thin, juggling staff challenges, inconsistent systems, patchy marketing and thin margins. Through practical coaching, tailored strategy and hands-on tools, we help owners take control of their time, team and bottom line. Our programs include one-to-one coaching, business planning days, team development workshops and leadership support designed to get real-world results. We specialise in helping business owners to strengthen their leadership team, improve profitability and cash flow, systemise operations for consistent delivery and attract better clients with smarter marketing. Unlike generic business coaches, we’re based locally and work directly with owners and their teams to implement strategies that stick. Our goal is to help you build a business that works for you, not the other way around.
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